INDEKS KEPUASAN MAHASISWA TERHADAP LAYANAN ADMINISTRASI JURUSAN

Authors

  • Sasi Maulina Universitas Negeri Malang
  • Aulia Nur Firdausi Universitas Negeri Malang
  • Arif Prastiawan Universitas Negeri Malang
  • Fitria Yuliati Wiludjeng Universitas Negeri Malang
  • Erika Mei Budiarti Universitas Negeri Malang
  • Maulana Amirul Adha Universitas Negeri Malang

Abstract

Student satisfaction with the services provided by higher education institutions
is the main goal that must always be pursued. The purpose of this study is to determine
the student satisfaction index to the department’s administrative services. This study used a
descriptive quantitative approach, with a survey method. The population in this study were
students of the AP FIP UM Department with a total sample of 186 students. The instrument
used is a closed questionnaire. The variable in this research is student satisfaction which is
analyzed by descriptive satisfaction index. Based on the results of the analysis of the student
satisfaction index on the department’s administrative services, (1) in total it is in the very
high satisfaction zone; (2) aspects of tangibles are in the zone of high satisfaction, while
aspects of reliability, responsiveness, assurance and empathy are in the zone of very high
satisfaction; and (3) Class of 2020 has the highest satisfaction index, followed by class of
2019, 2017 and the lowest is 2018.

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Published

2021-09-20

How to Cite

Maulina, S., Firdausi, A. N., Prastiawan, A., Wiludjeng, F. Y., Budiarti, E. M., & Adha, M. A. (2021). INDEKS KEPUASAN MAHASISWA TERHADAP LAYANAN ADMINISTRASI JURUSAN. JAMP : Jurnal Administrasi Dan Manajemen Pendidikan, 4(3), 257–265. Retrieved from https://journal-fip.um.ac.id/index.php/jamp/article/view/1673

Issue

Vol. 4 No. 3 (2021)

Section

Articles