PENERAPAN MANAJEMEN MUTU TERPADU PADA SISTEM PENJAMINAN MUTU PENDIDIKAN INTERNAL

Abstract

Educational Quality Assurance System (SPMP) has held internally in every kind
and stage, of schools, including vocational secondary school. A good educational quality
assurance is an “early warning system” so we can fix the problem from the early stage before it
becomes harmful, which has a consequense in hardly to fix and bigger budget. Therefore, the
quality assurance system is very important indeed. This study aims to provide an overview of
the implementation of Integrated Quality Management (MMT) in vocational schools through
the application of internal SPMP, and to find out the constraints and supporters of success. The
research method uses description analysis by examining conditions, comparing them with
indicators of implementation. The conclusion of this study shows TQM on internal SPMP
have not been fully implemented. Quality management, vision statements, detailed plans,
achievement awards, leadership, quality orientation, culture, communication, employee
resistance, and resources, which have not been sufficient becoming barriers. On the other
hand, education and training, empowerment and involvement of employees, customer focus,
and commitment of top leaders, are supporters of successful implementation.