HUBUNGAN KINERJA PELAYANAN TENAGA ADMINISTRASI DENGAN TINGKAT KEPUASAN PELANGGAN

Authors

  • Ayu Dila Ratnasari Universitas Negeri Malang
  • Burhanuddin Universitas Negeri Malang
  • Teguh Triwiyanto Universitas Negeri Malang

Keywords:

administrative staff performance, customer satisfaction

Abstract

The purpose of the research was to describe relationship between performance service administrative with customer satisfaction at Vocational High School in Malang. This study used a correlational design. The population of this study are teachers and students of Vocational High School in Malang. Sampel was selected using Proportional Random Sampling. Data were analyzed using descriptive and correlation analysis technique. Results of the study indicate that there is a relationship between performance service administrative with customer satisfaction Vocational High School in Malang.

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Published

2018-12-24

How to Cite

Ratnasari, A. D., Burhanuddin, & Triwiyanto, T. (2018). HUBUNGAN KINERJA PELAYANAN TENAGA ADMINISTRASI DENGAN TINGKAT KEPUASAN PELANGGAN. JAMP : Jurnal Administrasi Dan Manajemen Pendidikan, 1(4), 472–479. Retrieved from https://journal-fip.um.ac.id/index.php/jamp/article/view/1874

Issue

Vol. 1 No. 4 (2018)

Section

Articles