MANAJEMEN PENANGANAN BURNOUT DALAM MENINGKATKAN KINERJA TENAGA ADMINISTRASI SEKOLAH

Abstract

This study aims to determine the implementation of burnout management to improve
the performance of TAS in high school. This study uses a qualitative descriptive method
with a type of case study. The collection of data using in-depth interviews, observation and
documentation. Data sources of researchers came from principals, laboratory staff, financial
staff, caraka, security guards and sub-heads of TU. Data analysis was carried out with data
condensation, data display and verification processes. The results of this study (1) TAS
showed symptoms of physical and psychological fatigue, decreased morale, complaining
about oneself, emotional uncertainty, and feelings of cynicism, (2 ) type of burnout is fatigue
and saturation in work, keeping distance from the environment, emotions are more sensitive,
(3) causes of burnout are two factors, external factors and internal factors, (4) procedural
steps in handling burnout using the management process starting from planning, organizing,
implementation and evaluation, (5) the impact of management on burnout handling, namely a
sense of kinship between TAS employees, building friendships, preventing misunderstandings,
being more prepared to carry out tasks, and being more disciplined in carrying out tasks and
activities.