HUBUNGAN KUALITAS PELAYANAN DAN KEPUASAN ANGGOTA KOPERASI MAHASISWA

Authors

  • Priska Ardiana Adi Lutvita Universitas Negeri Malang
  • Maisyaroh Maisyaroh Universitas Negeri Malang
  • Juharyanto Juharyanto Universitas Negeri Malang

Keywords:

Quality of service, member satisfaction, cooperative university student

Abstract

The purpose of this study is to describe: (1) the level of service quality of student cooperatives in Malang; (2) the level of member satisfaction of the service cooperative student in Malang; (3) the relationship between the service quality and member satisfaction of student cooperatives in Malang. This study used descriptive corelational method with quantitative approach. The results are the quality of services and satisfaction of member student cooperatives in Malang is at high category, and there is a significant relationship between service quality and member satisfaction of student cooperative in Malang.

Downloads

Published

2018-03-26

How to Cite

Lutvita, P. A. A., Maisyaroh, M., & Juharyanto, J. (2018). HUBUNGAN KUALITAS PELAYANAN DAN KEPUASAN ANGGOTA KOPERASI MAHASISWA. JAMP : Jurnal Administrasi Dan Manajemen Pendidikan, 1(1), 107–116. Retrieved from https://journal-fip.um.ac.id/index.php/jamp/article/view/1964

Issue

Vol. 1 No. 1 (2018)

Section

Articles