PENINGKATAN KUALITAS PELAYANAN PRIMA DALAM BIDANG ADMINISTRASI PESERTA DIDIK MELALUI APLIKASI SMART SOLUTION

Abstract

Tracking diploma documents is still experiencing difficulties, because the documentation system is still manual. Mojoagung Jombang Vocational School graduated 475 students on average each year, so the diploma documentation had over capacity if the documentation system was carried out manually. This study aims to create a computer-based diploma documentation system, streamlining the search for diploma documents and making certificates of diploma replacement. Analysis of the findings was conducted using the ADDIE model development research method. The result of the smart solution application that has been implemented since 2018 is that the search time is shorter, which is 15 minutes of service, able to print the required letter documents automatically. The smart solution application has provided convenience for both school administration staff and school clients. So that it can improve the excellent service of students’ administration.