Realisasi Kinerja Tenaga Administrasi Sekolah dalam Peningkatan Pelayanan

Abstract

This research aims to find out the efforts of administrative staff in improving the quality of school services in SMP Negeri 8 Jambi City, and to find out the supporting and inhibiting factors in improving the quality of services at the school. Using descriptive qualitative methods. The subjects of the study were the school principal, the head of the administrative staff and the school administrative staff. Data obtained by interview, observation, documentation. All data were analyzed with a descriptive analysis approach. The results showed: (1) The efforts of administrative staff in improving the quality of school services in SMP Negeri 8 Jambi City were carried out in a systematic process, namely the management of school administrative staff involving teachers and staff to hold joint meetings in order to submit school service reports. This effort was made in accordance with aspects of school needs. (2) Supporting factors for improving the quality of this service is that each administrative staff has their own computer, then the available facilities, the principal always strives to meet the needs of the school. The obstacle faced by school administrative staff in improving the quality of school services is the lack of administrative personnel.